Digital products
Toolbox talk bundles are delivered electronically, so there is no physical item to return. If you have a problem with an order, contact us promptly so we can review it.
When to contact us
Send the order email, purchaser name, company name, product purchased, and a clear description of the problem to Mike@blueprint-safety.com. Do not email full card numbers or other payment credentials.
Problems we will review
- Files are inaccessible, corrupted, or materially incomplete.
- The delivered files are materially different from the product description.
- A duplicate charge or payment-processing issue needs investigation.
- A delivery problem prevents reasonable access to a completed purchase.
Resolution
Depending on the situation, we may provide a corrected file, a replacement delivery link, a partial refund, or a full refund. Once a digital product has been successfully downloaded or used, a refund is not automatic. Each request is reviewed based on the order and the issue described.
Custom services
Refund terms for custom programs, manuals, JHAs, or consulting work depend on the agreed scope and work already completed. Confirm those terms directly before custom work begins.
Legal rights
This policy does not limit rights or remedies that cannot be waived under applicable law.
Contact
For order support, email Mike@blueprint-safety.com or call (732) 809-0925.
Effective date: September 11, 2026